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identify is not working #147

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@george-silva

Hello folks. Nice product.

So, here's my problem. Looks like identify is not working properly. I have a self-hosted instance and a Django application.

Looking at the documentation on the main site and in the Python SDK, there is a divergence. I've tried both if I remember correctly, but none worked (Openpanel-dev/python-sdk#2).

Here's my identify method:

def identify_openpanel(user: User) -> None:
    profile_id = str(user.pk)
    op = get_openpanel()
    if op:
        traits = {
            "firstName": user.first_name,
            "lastName": user.last_name,
            "email": user.email,
            "properties": {
                "organization": None,
                "last_login": user.last_login,
            },
        }
        op.identify(profile_id=profile_id, traits=traits)

We are experimenting with tracking also from the front-end side, but mostly will perform tracking with backend.

You can see from the screenshot below that we are tracking correctly (popular events is filled in) and it's getting associated with current user when doing these actions. Is there any configuration we have to tweak?

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  1. AntonAlekseevich93 commented on Apr 20, 2025

    @AntonAlekseevich93

    I have the same thing. What should I do?

  2. imclean commented on Apr 24, 2025

    @imclean

    bump, same issue, never comes through.

  3. Amansaxena001 commented on Jan 29, 2026

    @Amansaxena001

    never comes still the same problem

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