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[BUG] OpenCode Go subscription paid successfully but workspace shows "Insufficient balance" #37790
Description
Description
Describe the bug
I purchased an OpenCode Go subscription, and the payment was successfully processed through Stripe.
However, my workspace still reports:
Insufficient balance
Because of this,
I cannot use OpenCode Go even though the subscription has been paid.
This appears to be a subscription provisioning or billing synchronization issue rather than a payment failure.
Steps to reproduce
- Subscribe to OpenCode Go.
- Complete payment through Stripe.
- Open the OpenCode Desktop application.
- The application reports:
Insufficient balance
and refuses to use Go.
Expected behavior
The workspace should immediately recognize the active OpenCode Go subscription and allow usage.
Actual behavior
The workspace still behaves as if there is no active subscription.
Account Information
Plan:
OpenCode Go
Payment Details
Payment Date:
July 16, 2026
Receipt Number:
2303-3419
Invoice:
JODT3V3B-0002
Amount:
USD 10.00
Payment successfully appears under Billing History.
Evidence
- Stripe receipt attached
- Billing page showing successful payment
- Desktop screenshot showing "Insufficient balance"
- Go subscription page
Additional information
I have already contacted support at:
help@anoma.ly and contact@anoma.ly
and also attempted to reach the team on X but have not yet received a response.
Could someone please verify whether my workspace subscription failed to provision or whether the billing entitlement needs to be refreshed?
Thank you.
Plugins
No response
OpenCode version
1.18.3
Steps to reproduce
No response
Screenshot and/or share link
No response
Operating System
Ubuntu 24.04 LTS
Terminal
No response
Activity
github-actions commentedon Jul 19, 2026
This issue might be a duplicate of existing issues. Please check:
If your issue is different from the above, please add clarifying details. Otherwise, you may want to follow or upvote the existing issues.
Drewlius commentedon Jul 20, 2026
Have you tried refreshing your models? potentially a reinstall of the application? top force a fresh pull of information. are you sure you have the correct API key or other subsequent authentication method set properly. Try to also authenticate opencode-zen and see if that forces a fix. I'm not a dev so I can't really help those are just the best tips I have for you off the top of my brain. Best of luck to you.
ahdkabeerhadi commentedon Jul 20, 2026
Yes, I've tried
flavass commentedon Jul 20, 2026
I have a similar problem after yesterday's crash (when everyone had a server error).
Drewlius commentedon Jul 20, 2026
I would just check and make sure you have the AOI key put in right and try to load with no plugins ie opencode --pure
ahdkabeerhadi commentedon Jul 20, 2026
But how would you explain the screenshot above the second one? Anyway, I tried that too
flavass commentedon Jul 20, 2026
I paid for a subscription, worked a day in Opencode, yesterday many (judging by the problem on GIT) had a problem with models from GO (server error), and today people's subscription was canceled. Are you sure that the problem is with my key?
Zhuchen00123 commentedon Jul 21, 2026
I am experiencing the exact same issue here. +1
I subscribed to OpenCode Go on July 18, 2026, and it was working perfectly at first. However, after just a couple of days, my dashboard suddenly showed that I have no active subscription and asked me to subscribe again.
I have already sent an email to help@anoma.ly with my full invoice attached for verification.
For the maintainers, here is my redacted billing info to cross-check with the support inbox:
Hope this gets resolved for all of us soon!
ahdkabeerhadi commentedon Jul 21, 2026
@fwang Still affected.
It's now been over 24 hours since I contacted support.
Payment is successful and visible in Billing History, but my workspace still shows "Insufficient balance."
Could someone from the team confirm whether this is a known outage or a provisioning bug? Even an acknowledgment would be appreciated.
Drewlius commentedon Jul 21, 2026
Mine worked immediately brother i just confirmed for myself on a new workspace. Sorry your having this issue I wish I could help you fix it. Have you tried checking on another device and clearing the browser cache and cookies?
ahdkabeerhadi commentedon Jul 28, 2026
@fwang Hello,
I purchased OpenCode Go on July 16, 2026.
The payment was successfully processed and appears in my billing history, but my workspace has never been provisioned and continues to show "Insufficient balance."
Over the past several weeks I have:
Unfortunately, I have not received any reply.
I would still prefer to have my subscription activated.
If that is not possible, please process a full refund within 7 days.
Otherwise, I will need to pursue the matter through my payment provider.
Thank you.
max-hill-4 commentedon Jul 28, 2026
Exactly the same here, as seen above.
divyeshio commentedon Aug 13, 2026
@jayair Are you going to do anything about this? So many legitimate users are burnt by this. Been paying for opencode for few months, yet after this month's payment, it did not activate. Support does not even exists.
VictorPoloBengo commentedon Aug 15, 2026
I’m experiencing a very similar issue from Spain.
Insufficient balance. Manage your billing here…I am using a Spanish/EU-issued card. This may involve the same entitlement/provisioning or billing-synchronization problem discussed here, with 3DS/SCA as a possible contributing factor, but the original payment itself succeeded.
Could the team please verify the subscription entitlement and workspace association privately, and confirm whether it is safe to retry without risking a duplicate charge? I can provide the workspace/account and payment details privately.
sheiksadak commentedon Aug 16, 2026
Team when this will be solved ...
mail Id: sheiksadak2010@gmail.com
sheiksadak commentedon Aug 16, 2026
@fwang are you team going to do anything on this...
JudeAnthone commentedon Aug 30, 2026
Hi! As of August 20, 2026. I had the same exact issue! I am still waiting for the confirmation email regarding this. My payment went through, but there's nothing on my Opencode Go dashboard.
DKLokeswaran commentedon Sep 11, 2026
Hi, I too have the same exact issue, my payment went through, got a confirmation email back and the payment history in the console also reflects this, but I am getting 401 credits error insufficient balance
Atul-Parmar commentedon Sep 12, 2026
The issue still persists, until it fixed, should provide a resolution in acceptable timeline. If it is not dependable, what the use?
Drewlius commentedon Sep 12, 2026
every time i've reached out to their support email for any issue I've had, A response has been delivered to me within 48 hours most of the time less. I would start there instead of the github issues. They get alot of these.
francescobianco commentedon Sep 16, 2026
We encourage you to create your own TokenPot pool with friends, colleagues, or your community.
Or simply join the community pool: contribute $5 a month and get access to shared LLM compute you can use for your work, experiments, agents, and APIs.
Pool your budget. Share the compute.
See: https://github.com/francescobianco/tokenpot#tokenpot
cc: @fwang @ahdkabeerhadi
iamvaleriofantozzi commentedon Sep 19, 2026
I am experiencing a related OpenCode Go access problem. My Go service was paid, but after the recent opencode.ai web redesign my
default2workspace disappeared from the UI, so I can no longer access the paid service. Detailed report: #49938.thdxr commentedon Oct 11, 2026
Thanks for the report! OpenCode 2.0 is now out and development is focused on V2, so we're closing issues filed against OpenCode 1. Please upgrade (
opencode upgrade --major, details: https://anoma.ly/notes/opencode-2-0), and if this is still relevant on 2.0, reopen this issue or open a new one with your 2.0 version.— from 𝕺𝖕𝖊𝖓𝕮𝖔𝖉𝖊