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opencode account lost in dashboard migration #50201
Description
Description
Paid OpenCode Go workspace became unavailable after Console migration.
Yesterday my Go subscription, usage and invoices were visible.
Today the old workspace was unavailable; I was prompted to select Personal.
That opened a new empty organization with no Go subscription, no invoices and no billing history.
I have already paid for two months and still had more than half of the current billing period remaining.
Please restore or relink my previous paid workspace/subscription to my account.
Plugins
No response
OpenCode version
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Steps to reproduce
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Screenshot and/or share link
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Operating System
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Terminal
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Reacted by Haochen, Iuri Fiedoruk, gheshang and Nate Murry
Activity
catgirl3d commentedon Sep 21, 2026
@fwang @vimtor
I’m experiencing a similar workspace migration issue with my OpenCode Go subscription.
Workspace: https://opencode.ai/console/org_01M31WMV2Q9ZDMHMEQSFKH6RDP/go
Workspace ID: org_01M31WMV2Q9ZDMHMEQSFKH6RDP
I purchased OpenCode Go while the legacy Console was still in use. I later checked my account and the subscription was present. After the recent migration to the new Console, the subscription disappeared. I’m not sure whether the subscription data or its workspace linkage was lost during the migration, but the current Console shows “No subscription”.
Billing details:
Could you please check whether this workspace lost its Go entitlement during migration and re-provision or sync the subscription? I can provide my account email and payment details privately if needed.
protoman commentedon Sep 22, 2026
+1
w-hc commentedon Sep 22, 2026
same problem. mine was a zen plan and the whole account is lost.
namurry-noaa commentedon Sep 23, 2026
Same problem here. I am an OpenCode Zen user, and had subscription funds left over. The OpenCode interface no longer works, and this new dashboard says my account is disabled. This is now hampering production work. What exactly is going on?
EDIT: I enabled models on the website, and that allowed the desktop app to work, seemingly overriding the the desktop app settings. I am functioning for now, but still missing all previous info on the website, including my current balance. Apologies if I missed some documentation somewhere, but I have yet to find anything.
2ND EDIT: Found account balance and info under Settings/General. But also has 'GO' in the webpage overview top menu, with no clear indication of my Zen membership, (use makes it pretty obvious, but still may confuse folks.)
chenfeng1112 commentedon Sep 23, 2026
same problem! my account's billing, api key, usage information on console web is all empty
namurry-noaa commentedon Sep 23, 2026
From your Overview dashboard, go to 'Settings. Under there, click 'Billing'. I found my current available credits, previous payment info, and my previous credit recharges. However, all previous actual usage stats I have yet to find.
I also had to re-create a non-inference API key under the 'Keys' menu, and grant specific model access via 'Models'. Copy that key into the desktop app, then everything works.
Honestly, as I went around the new web interface and learned where stuff is (aside from historical model usage), I rather like it better than the previous UI. But to spring such a large change (without clear migration instructions that I also have yet to find; maybe I'm just dense and blind) on paying customers is irresponsible to say the least. I have really liked Opencode, but this migration debacle has made me wonder if there might be are better options. I can't wake up one day and find that suddenly none of my tools work, and burn an entire evening trying to figure out what happened.
protoman commentedon Sep 24, 2026
Yeah, for me it is all empty. I wanted to add some credits, but I just can't without my existing subscription.
chenfeng1112 commentedon Sep 24, 2026
I subscribed opencode go, last week, the service account is empty. I tried some steps
I guess my original accout is not synchronized
chenfeng1112 commentedon Sep 24, 2026
additionally, my original key still can work, but Usage API return unauthorized, just like blinded now
Tarquinen commentedon Oct 20, 2026
Thanks for reaching out, and sorry this didn't get a reply sooner.
We don't handle billing and account support in GitHub issues. These requests go through help@anoma.ly. If you've already emailed that address, please reply in the same thread with anything new.
Please keep payment details, email addresses and account information out of this public issue and put them only in the email. We'd suggest editing this issue to remove any you've shared here.
Closing this issue, since support will continue over email.
— from 𝕺𝖕𝖊𝖓𝕮𝖔𝖉𝖊
voodee commentedon Oct 30, 2026
I understand billing and account issues are handled by email, but I have been contacting support since October 12 and still have no substantive resolution. My follow-up emails have gone unanswered. After the dashboard update, my old workspaces show "Workspace access restricted". I cannot cancel the old subscriptions, and starting a new one is blocked by "You already have Go Plus in your Default workspace". Could someone from billing or engineering please review the existing support correspondence and help restore access, or help cancel the old subscriptions so I can subscribe again? I am keeping account and payment details in the email thread.