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Free usage limit renew error #58977

Closed as not planned
Closed as not planned

Description

@faruq-q

My Free Usage is finished and give me 20 hours wait time. When time is finished, i sent a prompt and its said "Free usage exceeded 13 Hours". I waited again. today time is finished and i sent a new prompt in new page, and its said same "Free usage exceeded 13 Hours" message.

My version is: v1.19.4

Activity

  1. opencode-agent commented on Oct 25, 2026

    @opencode-agent
    Contributor

    Hi @faruq-q, thanks for reporting this, and sorry for the trouble. Waiting out the cooldown and then getting a fresh "Free usage exceeded" wait straight away is really frustrating.

    Your free usage allowance and when it resets are counted and enforced by the OpenCode Zen service for your account, not by the OpenCode app itself, so the team has to look into it directly. Billing and account support isn't handled in GitHub issues. Please email help@anoma.ly with the details: roughly when you first hit the limit, the wait times you were shown (20 hours, then 13 hours) and the model you were using. If you've already emailed, the team will get to it, especially now that we've seen it here.

    Please keep email addresses, account information and payment details out of this public issue and put them only in the email.

    Other people have reported the same thing, which may help:

    The bot will close this issue in 1 day, since the support team will handle it by email.

  2. opencode-agent commented on Oct 26, 2026

    @opencode-agent
    Contributor

    Hi @faruq-q, I'm closing this issue now because billing and account questions, including the free usage allowance and when it resets, are handled by email rather than here on GitHub.

    If the "Free usage exceeded" wait still isn't clearing, please email help@anoma.ly with the details and the team will look into it. Please keep email addresses, account information and payment details out of this public issue.

    Thanks for reporting it, and sorry for the trouble.

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