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IP-based Rate Limit Issue for Multiple Users in Our Organization #59257
Description
Hi OpenCode Support Team,We recently tested OpenCode on one of our computers within our organization and found it very useful. Because of this positive experience, we are now rolling it out across other systems for our team members to evaluate and use.However, we are facing a blocking issue. Since all our employees are connected to the same corporate network (sharing a single public IP address), the app immediately shows the "Free usage limit reached" error for new users. Even though each team member is logging in with their own separate account and hasn't used the app today, they are being blocked before they can even start. It seems your system is enforcing the free tier usage limit per IP address rather than per user account.Could you please guide us on how we can resolve this for our organization's network, or whitelist our IP so our team members can properly test and use the platform on their individual accounts?Best regards
Activity
opencode-agent commentedon Oct 26, 2026
Thanks for rolling OpenCode out to your team, and sorry new users are being blocked straight away. That's frustrating when everyone is on their own account.
The free-model usage limit is counted and enforced by the OpenCode Zen / Console service, not by the OpenCode app. The app only shows the error the service sends back. Exceptions for a shared corporate IP, or an arrangement for your organization, can only be looked at by the team, and billing and account support isn't handled in GitHub issues. Please email help@anoma.ly with the details: roughly how many users are affected, when it started, and the exact error. If you've already emailed, the team will get to it, especially now that we've seen it here.
Please keep your public IP address, email addresses, account details and any payment information out of this public issue, and put them in the email instead.
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konfou commentedon Oct 26, 2026
This seems be an issue with v1. Try updating to v2.
opencode-agent commentedon Oct 27, 2026
Hi @mmjr-art, we're closing this issue now. Billing and account questions, including how the free usage limit applies to your organization's shared IP, are handled by email rather than here on GitHub.
If this is still blocking your team, please email help@anoma.ly with the details. Keep your IP address, email addresses and account details out of this public issue.
Thanks for trying OpenCode with your team.