Skip to content

Add "Short-Term Case" Fee Structure to FAQ and TOS #98

Closed

Description

@owlstonbusiness-svg

Issue: Add "Short-Term Case" Fee Structure to FAQ and TOS

Description

Our standard 1.5-lesson administrative fee is mathematically unfair to tutors for short-term/crash-course assignments (e.g., 2 to 5 lessons total). We are introducing a specific "Short-Term Case" fee structure where MatchMax charges a flat 20% of the total scheduled package, leaving the tutor with 80% of the earnings. This needs to be reflected in our public FAQs and legally defined in our Terms of Service.

Acceptance Criteria

  • Update the Tutor FAQ accordion on /how-it-works to explain the short-term fee.
  • Update the Parent FAQ accordion on /how-it-works to explain how short-term matching fees are billed.
  • Update Section 2 (Fee Structure) of the /tos to legally define the Short-Term Case exemption.

1. Copy for /how-it-works (FAQ Section)

Location: Update the existing payment questions in the FAQ.

Under the 'For Tutors' Section:

Q: How much is the MatchMax commission?
A: MatchMax is entirely free to join. For standard, ongoing tutoring cases, we charge a one-time administrative fee equivalent to your first 1.5 lessons. You keep 100% of your earnings for every lesson after that.
For Short-Term Cases: If a parent explicitly requests a short-term assignment (defined as 5 lessons or fewer), our fee is automatically adjusted to just 20% of the total assignment value, so you always retain an 80% majority cut.

Under the 'For Parents' Section:

Q: How and when do I pay for the lessons?
A: To keep the process simple and secure, MatchMax charges our one-time administrative matching fee directly to us via FPS within 24 hours after a successful trial lesson. For standard ongoing cases, this fee is equivalent to the cost of 1.5 lessons. For short-term assignments (5 lessons or fewer), the fee is strictly 20% of the total scheduled package. After this initial matching fee is settled, you pay your tutor directly for all remaining lessons.


2. Copy for /tos (Terms of Service)

Location: Insert this as a new bullet point under "Section 2: Fee Structure and Payments".

Short-Term Case Exemption:
In the event that the Client explicitly requests a finite, short-term tutoring arrangement—strictly defined as five (5) scheduled lessons or fewer—the standard 1.5-lesson Administrative Matching Fee shall be waived. In its place, MatchMax will charge an adjusted fee equal to twenty percent (20%) of the total gross value of the scheduled lessons. This Short-Term Fee is payable by the Client to MatchMax via FPS within 24 hours of the completion of the first trial lesson. Any attempt to artificially declare a case "short-term" to bypass the standard fee, followed by continued direct lessons, constitutes a violation of the non-circumvention clause.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Metadata

Metadata

Labels

enhancementNew feature or request

Projects

No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions