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Business workspace account reports no usage, but receiving "You've hit your usage limit" #16917
Description
What version of Codex CLI is running?
codex-cli 0.118.0
What subscription do you have?
business
Which model were you using?
gpt-5.4
What platform is your computer?
Darwin 24.6.0 arm64 arm
What terminal emulator and version are you using (if applicable)?
No response
What issue are you seeing?
Logged into business workspace and have not executed any commands this week (or ever)-- usage data in settings show no usage for past 30 days.
However upon trying to send my first prompt am receiving this message in the CLI:
You've hit your usage limit. To get more access now, send a request to your admin or try again at Apr 12th, 2026 3:31 PM.
Similarly when trying to use the Codex App, I see
You’ve reached your workspace spend cap
The /status command in the CLI also shows limits: data not available yet.
What steps can reproduce the bug?
Uploaded thread: 019d6397-33e1-76f2-86a9-8bb2138ac211
Open codex via cli
Have also attempted logging out and logging back in (making sure I am in the business workspace and not personal, although personal also is supposed to have 9% usage remaining).
What is the expected behavior?
No response
Additional information
No response
Activity
github-actions commentedon Apr 6, 2026
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
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pchu2018 commentedon Apr 6, 2026
resolved by having admin switch seat from codex to chatgpt.
Nikola-Milovic commentedon Apr 7, 2026
@pchu2018 That is not the solution, Codex seat is pay per use, meaning, it's "unlimited". So it's completely different from the limited ChatGPT seat
richardgetz commentedon Apr 11, 2026
I believe this is related. I received this response on a GitHub PR review.
I have 70% weekly usage remaining and 94% 5 hour usage remaining. On a business account.
richardgetz commentedon Apr 11, 2026
Next PR worked without issue fwiw