You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
{{ message }}
Repository navigation
[Bug] Computer Use plugin remains "unavailable" on macOS Intel (x86_64) despite MCP server showing as enabled and latest Intel build #18404
Describe the bug
On a fresh Intel Mac installation of the latest Codex Desktop App (Intel x86_64 build), the Computer Use plugin shows "Computer Use plugin unavailable" in Settings → 電腦使用 / Computer Use.
However, under Settings → MCP Servers, "computer-use" appears and is toggled ON.
The bundled plugin is missing from the expected location:
~/.codex/plugins/cache/openai-bundled/plugins/ only contains browser-use and chrome folders.
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins/ also does not contain a computer-use folder.
Open Codex App → Settings → Computer Use → shows "Computer Use plugin unavailable"
Check Settings → MCP Servers → "computer-use" appears and can be toggled ON
Check plugin cache folders → computer-use folder is missing
Attempt manual copy, config.toml edits, rm -rf ~/.codex/plugins/cache/*, logout/login, full app reinstall → still the same result
Expected behavior
After installing the Intel build and enabling MCP "computer-use", the Computer Use plugin should become available (Install button appears) and allow granting Screen Recording + Accessibility permissions.
Actual behavior
Plugin stays permanently "unavailable". No Install button. Background Computer Use cannot be used.
Attempts already made (all failed)
Multiple full reinstalls of Intel-specific build
Manual cp -R of bundled plugins (folder doesn't exist)
Clean config.toml with [plugins."computer-use@openai-bundled"] enabled = true
Logout / Login
rm -rf ~/.codex/plugins/cache/openai-bundled
codex features enable plugins
Force Quit + restart App after every change
Screenshots attached
MCP Servers page showing "computer-use" enabled
Computer Use page showing "plugin unavailable"
Plugin cache folder contents
System Information (macOS + hardware)
Additional context
This started immediately after the 2026-04-16 update that added Computer Use + official Intel Mac support. Apple Silicon users do not seem to have this issue.
Same unavailable on my intel mac but not exactly duplicate with #18258 . In #18258 the Computer Use payload exists under openai-bundled/plugins/ path, which does NOT exist in the intel mac bundle. I can only assume that the Computer Use app for intel mac is not ready.
There is no computer-use folder in the bundled plugins directory
In the app, Computer Use is unavailable
So in my case this does not look like a permissions problem or a bad Apple Silicon install on Intel. It looks like the current Intel app bundle is missing the computer-use bundled plugin entirely.
If helpful, I can provide any additional local diagnostics you want me to collect.
I can confirm the same issue on another Intel Mac.
Environment:
Mac: Intel x86_64 (Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz)
macOS: 15.7.5 (24G624)
Codex app: 26.415.40636 (1799)
What I see locally:
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins only contains:
browser-use
chrome
There is no computer-use bundled plugin directory.
codex features list shows:
apps = true
plugins = true
remote_control = false
com.openai.sky.CUAService is not registered on this machine.
In the app, Settings -> Computer Use shows the plugin as unavailable, with no Install button.
So this does not look like a simple local config issue on Intel. It looks more like the Intel app bundle is missing the computer-use plugin payload entirely.
Happy to provide logs from ~/Library/Logs/com.openai.codex/ if that would help.
Computer Use remains unavailable in the app.
This is on an Intel (x86_64) Mac, not Apple Silicon.
The report matches the other Intel confirmations here and suggests this is still affecting the Intel build specifically.
If helpful, I can also provide additional diagnostics from this machine.
When will someone confirm, ah it doesn’t and will never work, and as Apple has now sunsetted intel development you must use some other tool for this part
Temporary workaround for the Intel Mac GUI rendering bug:
On my Intel Mac, swiftshader renders correctly but is too slow to use. The first hardware-backed combo I found that rendered the broken Plugins page correctly was:
I can confirm this is still happening on another Intel Mac with a newer Codex build.
Environment:
Hardware: MacBook Pro (MacBookPro11,3), Intel Core i7
Arch: x86_64
macOS: 15.7.5 (24G624)
Codex app: 26.506.31421
Codex bundle build: 2620
Codex executable: /Applications/Codex.app/Contents/MacOS/Codex is Mach-O 64-bit executable x86_64
What I see in the app:
Settings -> Computer use exists.
It only shows Google Chrome under Control.
There is no visible install card/button for a general Computer Use plugin.
Always-allowed apps is empty.
What I verified locally:
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/.agents/plugins/marketplace.json only lists:
browser-use
chrome
latex-tectonic
/Users/<user>/.codex/.tmp/bundled-marketplaces/openai-bundled/.agents/plugins/marketplace.json has the same list.
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins/ has no computer-use directory.
/Users/<user>/.codex/plugins/cache/openai-bundled/ only has browser-use and chrome; no computer-use cache entry.
This does not look like a Screen Recording / Accessibility permission issue or a slow-machine issue. The Intel app bundle/marketplace appears to omit the computer-use plugin payload entirely.
After deleting /Applications/Codex.app and reinstalling fresh, the bundled plugin directory still contains only:
latex-tectonic
chrome
browser-use
No computer-use bundle exists under:
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins
Also no matching computer/cua files are present under:
/Applications/Codex.app/Contents/Resources
Screen Recording and Accessibility permissions were already granted. The Codex settings UI shows the Computer use page and Chrome connected, but @computer is not exposed as a usable tool in the thread.
This looks like the Intel x86_64 app bundle is still missing the computer-use plugin rather than a permissions or stale-install issue.
If those paths have no computer-use/CUA payload on x86_64, this is not something Screen Recording, Accessibility, cache clearing, or config.toml can repair. Those steps only matter after the plugin/helper payload exists.
For a user-facing workaround checklist I would treat this as:
Intel Codex Desktop Computer Use: likely blocked until an x86_64/universal computer-use payload ships.
Browser automation: use the bundled browser/chrome plugin where sufficient.
Native Mac app control: use a separate macOS automation stack only if it is explicitly installed and verified.
Avoid copying plugin folders from another machine unless architecture/signing compatibility is known, because that can create a worse half-installed state.
Hit this exact failure shape on Intel — MCP server shows as enabled, plugin files exist, but Computer Use never becomes available. The piece that usually breaks Intel specifically is that SkyComputerUseClient is shipped arm64-only in the bundled plugin, so even though the marketplace add succeeds and the cache hydrates, the binary can't actually load on x86_64.
codex mcp list
file /Applications/Codex.app/Contents/Resources/plugins/openai-bundled/computer-use/*/SkyComputerUseClient
ls -la ~/.codex/plugins/cache/openai-bundled/computer-use/*/.mcp.json
If file doesn't include x86_64, no reinstall will work — the client is arm64-only and you need either Rosetta + an x86_64-compatible launcher, or an x86_64 build.
Free script in the repo (scripts/self-diagnose.mjs) bundles all six checks with secret redaction. $19 quick read on the same page names the root cause from your bundle.
So this still appears to be a packaging/architecture issue on Intel macOS: the Intel build is not shipping computer-use, and the app has no installable computer-use@openai-bundled plugin available.
This is on a newer build than the original report, so the issue appears to still reproduce in 26.513.20950.
The current official x64 DMG (Codex-latest-x64.dmg) also lacks the computer-use plugin.
The current Apple Silicon DMG contains computer-use, but SkyComputerUseService is arm64-only and has minimum macOS 14.4, so it cannot run on this Intel/macOS 13 machine.
Update feeds checked:
https://persistent.oaistatic.com/codex-app-prod/appcast.xml lists only arm64 app zip builds.
https://persistent.oaistatic.com/codex-app-beta/appcast.xml also lists only darwin-arm64 app zip builds, including older 26.415.x builds.
I could not find any x86_64 or universal Computer Use helper in the official stable or beta feeds.
Conclusion:
For Intel/macOS 13 users, Appshot appears to be unavailable because the official x64 build does not ship a compatible Computer Use service. Please publish an x86_64 or universal computer-use / SkyComputerUseService component, or update the UI/download compatibility messaging so Intel users do not get stuck on a permissions flow that cannot succeed.
The generated bundled marketplace also does not list computer-use; it only lists:
sites
browser
chrome
latex
User cache is also missing the service payload:
~/.codex/computer-use
contains only:
config.json
Codex logs repeatedly show:
Failed to reconcile managed Computer Use service
Failed to spawn managed Computer Use service
I also inspected the app main process code. The Locked Use toggle calls the expected installer under ~/.codex/computer-use/Codex Computer Use.app/.../Codex Computer Use Installer, but that app is never copied because the bundled computer-use plugin/payload is missing from this x86_64 build.
So this still looks like an Intel/x86_64 packaging issue rather than a TCC/permissions/config problem. Reinstalling, reconnecting Chrome, restarting, and clearing local config do not create the missing computer-use payload.
I can confirm that I am experiencing the same issue on an Intel Mac.
Environment
Mac model: MacBook Pro 16" (2019)
Processor: Intel
Architecture: x86_64
macOS version: macOS Sonoma 14.5
Codex app version/build: Codex 26.623.141536
Subscription: Plus
Observed behavior
Computer Use is unavailable in the Codex app.
There is no usable installation option for the Computer Use plugin.
The Intel Codex application bundle does not appear to contain the computer-use plugin or the required native service.
Updating macOS and reinstalling the latest Intel version of Codex did not resolve the issue.
This does not appear to be caused by Screen Recording or Accessibility permissions.
This seems consistent with the other reports indicating that the official Intel (x86_64) package does not include an Intel-compatible or universal Computer Use service.
Could the OpenAI team please confirm whether Computer Use is intended to support Intel Macs, and whether an x86_64 or universal build is planned?
Thank you.
Intel Mac (x86_64), macOS 15.7.4
ChatGPT 26.715.72359, build 5718
Computer Use is absent from the bundled openai-bundled marketplace.
"codex plugin add computer-use@openai-bundled" returns:
plugin 'computer-use' was not found.
The official x64 package contains neither:
plugins/openai-bundled/plugins/computer-use
Codex Computer Use.app
SkyComputerUseClient.app
However, the official arm64 package contains the Computer Use plugin.
Please confirm whether Computer Use/Appshots currently support Intel Macs
or whether the x64 package is missing these components.
Another affected user on an Intel Mac (x86_64) reports that Appshots fail with “Unable to attach appshot” even after granting Screen & System Audio Recording and Accessibility permissions to ChatGPT. They rely on this feature to share and discuss on-screen content, so restoring a compatible Computer Use/Appshots service for Intel Macs is urgently needed. This appears to match the missing Computer Use payload reports in this thread.
Additional report: Intel Mac — browser connected, native Computer Use unavailable
I’m experiencing similar symptoms on an Intel Mac.
Environment
Architecture: Intel / x86_64
macOS: 26.6.2
Current app version/build: Not yet verified
Observed behaviour
Chrome connects successfully through Computer Use.
The agent can list Chrome tabs.
Native desktop apps are not exposed: the Computer Use state returns apps: [].
The task reports native desktop control as disabled.
Repeating the availability check produces the same result.
Additional context
Earlier troubleshooting found two older Apple Silicon-only Codex installations, both version 260205.1301 (build 554). Those copies were incompatible with this Intel Mac. Their version should not be treated as the version of the currently running app.
An Accessibility entry also appeared to disappear after adding Codex, but we have not established whether that is related.
Diagnostic limitation
We have not yet inspected the currently running app’s bundle to confirm whether its native Computer Use helper is missing or incompatible. This report confirms the symptoms, rather than the underlying packaging cause.
Could the team confirm whether native Computer Use currently supports Intel Macs and, if so, which app build includes a compatible x86_64 or universal helper?
Adding a current-build confirmation from an Intel Mac mini. This still reproduces with ChatGPT/Codex desktop app 26.901.51231; I verified the service paths on September 9, 2026.
Environment
Mac mini (2018), Macmini8,1
Intel Core i7, 3.2 GHz, 6 cores; x86_64
macOS Sequoia 15.7.7 (build 24G720)
Desktop app 26.901.51231 (also affected on 26.901.41123)
Verified observations
The “Any App” entry is unavailable in Computer Use settings, and native apps are not exposed to the agent.
The unified-computer-use plugin configuration/resources are present after restoring the plugin cache.
However, both expected native service bundles are missing:
Therefore, Contents/MacOS/SkyComputerUseService is absent at both locations.
Logs repeatedly report Failed to spawn managed Computer Use service and Failed to reconcile managed Computer Use service, including with computerUseEnabled=true.
Restarting the app, updating it, and restoring the plugin cache did not resolve native Computer Use. The cache can be restored successfully while the required native service remains missing.
Could the team confirm whether native Computer Use is intended to support Intel Macs and, if so, which build supplies the x86_64 or universal service? If Intel is unsupported, an explicit compatibility message would help avoid repeated reinstall/permission troubleshooting.
Detailed diagnostics in #42222. That report also describes a separate Chrome problem; I have not established that it shares this native-service cause.
Activity
github-actions commentedon Apr 17, 2026
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
Powered by Codex Action
author2058 commentedon Apr 18, 2026
Same unavailable on my intel mac but not exactly duplicate with #18258 . In #18258 the Computer Use payload exists under openai-bundled/plugins/ path, which does NOT exist in the intel mac bundle. I can only assume that the Computer Use app for intel mac is not ready.
Token-Eater commentedon Apr 19, 2026
I can confirm this on another Intel Mac.
Environment:
Auth method: ChatGPT - apple
What I verified locally:
/Applications/Codex.app/Contents/MacOS/Codexis anx86_64binary/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/pluginscontains only:browser-usechromecomputer-usefolder in the bundled plugins directorySo in my case this does not look like a permissions problem or a bad Apple Silicon install on Intel. It looks like the current Intel app bundle is missing the
computer-usebundled plugin entirely.If helpful, I can provide any additional local diagnostics you want me to collect.
mafiaboyhacker commentedon Apr 19, 2026
I can confirm the same issue on another Intel Mac.
Environment:
Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz)24G624)26.415.40636(1799)What I see locally:
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/pluginsonly contains:browser-usechromecomputer-usebundled plugin directory.codex features listshows:apps = trueplugins = trueremote_control = falsecom.openai.sky.CUAServiceis not registered on this machine.So this does not look like a simple local config issue on Intel. It looks more like the Intel app bundle is missing the
computer-useplugin payload entirely.Happy to provide logs from
~/Library/Logs/com.openai.codex/if that would help.irvinghu07 commentedon Apr 20, 2026
I can confirm the same issue on another Intel Mac.
Environment:
25D2128)x86_6426.415.40636(1799)What I’m seeing:
x86_64) Mac, not Apple Silicon.If helpful, I can also provide additional diagnostics from this machine.
DeanHH commentedon Apr 23, 2026
I can confirm the same issue on another Intel Mac.
Environment:
OS: macOS Tahoe 26.3.1 (25D771280a)
Arch: 2.3 GHz 8-Core Intel Core i9
Hardware: MacBook Pro (16-inch, 2019)
Codex app: 26.417.41555 (1858)
What I’m seeing:
Computer Use remains unavailable in the app.
This is on an Intel (x86_64) Mac, not Apple Silicon.
The report matches the other Intel confirmations here and suggests this is still affecting the Intel build specifically.
If helpful, I can also provide additional diagnostics from this machine.
lexkyiv commentedon Apr 24, 2026
After recent codex app update issue still persist
shrijit37 commentedon Apr 24, 2026
when will they fix it its such a bad experience
kieran-steele commentedon Apr 24, 2026
When will someone confirm, ah it doesn’t and will never work, and as Apple has now sunsetted intel development you must use some other tool for this part
shrijit37 commentedon Apr 24, 2026
Temporary workaround for the Intel Mac GUI rendering bug:
On my Intel Mac,
swiftshaderrenders correctly but is too slow to use. The first hardware-backed combo I found that rendered the brokenPluginspage correctly was:--disable-gpu-sandbox --use-angle=gl --disable-zero-copyI verified this by repeatedly relaunching the app and capturing the actual Codex window while switching to the broken
Pluginsview.What I tested:
--use-angle=metal: faster, but stale or incorrect repaints remained--use-angle=metal --disable-gpu-rasterization: still broken--use-angle=metal --disable-zero-copy: still broken--disable-gpu-sandbox --use-angle=swiftshader: visually correct, but very laggy--disable-gpu-sandbox --use-angle=gl: much better--disable-gpu-sandbox --use-angle=gl --disable-zero-copy: best fast workaround I foundI wrapped the app executable so every launch path uses:
--disable-gpu-sandbox --use-angle=gl --disable-zero-copyThis is only a workaround, not a real fix, but it made the Intel Mac GUI usable for me.
Token-Eater commentedon Apr 24, 2026
4 remaining items
enlaichu commentedon May 9, 2026
I can confirm this is still happening on another Intel Mac with a newer Codex build.
Environment:
MacBookPro11,3), Intel Core i7x86_6415.7.5(24G624)26.506.314212620/Applications/Codex.app/Contents/MacOS/CodexisMach-O 64-bit executable x86_64What I see in the app:
What I verified locally:
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/.agents/plugins/marketplace.jsononly lists:browser-usechromelatex-tectonic/Users/<user>/.codex/.tmp/bundled-marketplaces/openai-bundled/.agents/plugins/marketplace.jsonhas the same list./Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins/has nocomputer-usedirectory./Users/<user>/.codex/plugins/cache/openai-bundled/only hasbrowser-useandchrome; nocomputer-usecache entry.This does not look like a Screen Recording / Accessibility permission issue or a slow-machine issue. The Intel app bundle/marketplace appears to omit the
computer-useplugin payload entirely.vulcanhelix commentedon May 11, 2026
Adding another data point from a fresh reinstall.
Machine:
After deleting /Applications/Codex.app and reinstalling fresh, the bundled plugin directory still contains only:
No computer-use bundle exists under:
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins
Also no matching computer/cua files are present under:
/Applications/Codex.app/Contents/Resources
Screen Recording and Accessibility permissions were already granted. The Codex settings UI shows the Computer use page and Chrome connected, but @computer is not exposed as a usable tool in the thread.
This looks like the Intel x86_64 app bundle is still missing the computer-use plugin rather than a permissions or stale-install issue.
REKAPPS commentedon May 13, 2026
for me i have a black screen covering plugins and Skills!
IgorGanapolsky commentedon May 13, 2026
For anyone trying to separate local setup problems from an actual Intel bundle issue, the useful split is:
If those paths have no
computer-use/CUA payload on x86_64, this is not something Screen Recording, Accessibility, cache clearing, orconfig.tomlcan repair. Those steps only matter after the plugin/helper payload exists.For a user-facing workaround checklist I would treat this as:
I keep a Mac AI-agent setup checklist here that may help users rule out the setup-layer causes before assuming this Intel bundle bug: https://igorganapolsky.github.io/openclaw-mac-ai-workstation-setup/troubleshooting.html
If someone wants a done-for-you Mac agent setup/audit rather than debugging permissions, bundles, and routing manually, I packaged that here: https://igorganapolsky.github.io/openclaw-mac-ai-workstation-setup/
crakesh27 commentedon May 13, 2026
UI glitch, resize the app, sometimes it shows up :)
IgorGanapolsky commentedon May 14, 2026
Hit this exact failure shape on Intel — MCP server shows as enabled, plugin files exist, but Computer Use never becomes available. The piece that usually breaks Intel specifically is that SkyComputerUseClient is shipped arm64-only in the bundled plugin, so even though the marketplace add succeeds and the cache hydrates, the binary can't actually load on x86_64.
If
filedoesn't includex86_64, no reinstall will work — the client is arm64-only and you need either Rosetta + an x86_64-compatible launcher, or an x86_64 build.Full walkthrough of this and 5 other root causes (cache hydration, TCC bundle mismatch, OpenRouter fallback inheritance, child-process Apple Events posture, multiple Codex homes, session reuse): https://igorganapolsky.github.io/openclaw-mac-ai-workstation-setup/troubleshooting.html
Free script in the repo (
scripts/self-diagnose.mjs) bundles all six checks with secret redaction. $19 quick read on the same page names the root cause from your bundle.rosswaycaster commentedon May 15, 2026
I can reproduce this on another Intel Mac.
Environment:
x86_6415.7.426.513.20950codex-cli 0.131.0-alpha.9Mach-O 64-bit executable x86_64Local findings:
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins/contains only:browserchromelatexcomputer-useplugin in the app bundle.~/.codex/plugins/cache/openai-bundled/contains only:browser/0.1.0-alpha2chrome/0.1.7computer-useplugin.The generated bundled marketplace also excludes
computer-use:So this still appears to be a packaging/architecture issue on Intel macOS: the Intel build is not shipping
computer-use, and the app has no installablecomputer-use@openai-bundledplugin available.This is on a newer build than the original report, so the issue appears to still reproduce in
26.513.20950.pashudepig commentedon May 23, 2026
I can reproduce this Appshot / Computer Use failure on an Intel Mac. This does not appear to be a permissions issue.
Environment:
Contents/Resources/native/sky.node: x86_64Observed behavior:
Unable to attach appshot.Failed to spawn managed Computer Use serviceAppshot capture settled ... status=failedLocal bundle inspection:
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins/computer-useCodex Computer Use.appSkyComputerUseServiceCodex-latest-x64.dmg) also lacks thecomputer-useplugin.computer-use, butSkyComputerUseServiceis arm64-only and has minimum macOS 14.4, so it cannot run on this Intel/macOS 13 machine.Update feeds checked:
https://persistent.oaistatic.com/codex-app-prod/appcast.xmllists only arm64 app zip builds.https://persistent.oaistatic.com/codex-app-beta/appcast.xmlalso lists only darwin-arm64 app zip builds, including older 26.415.x builds.Conclusion:
For Intel/macOS 13 users, Appshot appears to be unavailable because the official x64 build does not ship a compatible Computer Use service. Please publish an x86_64 or universal
computer-use/SkyComputerUseServicecomponent, or update the UI/download compatibility messaging so Intel users do not get stuck on a permissions flow that cannot succeed.fuyue888 commentedon Jun 30, 2026
I can reproduce this on another Intel Mac, and it still appears unresolved on the current Codex Desktop build I have installed.
Environment:
x86_6426.623.70822Mach-O 64-bit executable x86_64codex-cli 0.142.4/Applications/Codex.app/Contents/Resources/native/sky.node:Mach-O 64-bit bundle x86_64Observed behavior:
锁屏操作fails with the toast:无法更新“锁定操作”设置.Local bundle/cache findings:
contains only:
There is no:
The generated bundled marketplace also does not list
computer-use; it only lists:User cache is also missing the service payload:
contains only:
Codex logs repeatedly show:
I also inspected the app main process code. The Locked Use toggle calls the expected installer under
~/.codex/computer-use/Codex Computer Use.app/.../Codex Computer Use Installer, but that app is never copied because the bundledcomputer-useplugin/payload is missing from this x86_64 build.So this still looks like an Intel/x86_64 packaging issue rather than a TCC/permissions/config problem. Reinstalling, reconnecting Chrome, restarting, and clearing local config do not create the missing
computer-usepayload.jieme54 commentedon Jul 7, 2026
I can confirm that I am experiencing the same issue on an Intel Mac.
Environment
Mac model: MacBook Pro 16" (2019)
Processor: Intel
Architecture: x86_64
macOS version: macOS Sonoma 14.5
Codex app version/build: Codex 26.623.141536
Subscription: Plus
Observed behavior
Computer Use is unavailable in the Codex app.
There is no usable installation option for the Computer Use plugin.
The Intel Codex application bundle does not appear to contain the computer-use plugin or the required native service.
Updating macOS and reinstalling the latest Intel version of Codex did not resolve the issue.
This does not appear to be caused by Screen Recording or Accessibility permissions.
This seems consistent with the other reports indicating that the official Intel (x86_64) package does not include an Intel-compatible or universal Computer Use service.
Could the OpenAI team please confirm whether Computer Use is intended to support Intel Macs, and whether an x86_64 or universal build is planned?
Thank you.
Zyan-W commentedon Jul 22, 2026
Same problem here.
Intel Mac (x86_64), macOS 15.7.4
ChatGPT 26.715.72359, build 5718
Computer Use is absent from the bundled openai-bundled marketplace.
"codex plugin add computer-use@openai-bundled" returns:
plugin 'computer-use' was not found.
The official x64 package contains neither:
However, the official arm64 package contains the Computer Use plugin.
Please confirm whether Computer Use/Appshots currently support Intel Macs
or whether the x64 package is missing these components.
lgch3136 commentedon Jul 25, 2026
Another affected user on an Intel Mac (x86_64) reports that Appshots fail with “Unable to attach appshot” even after granting Screen & System Audio Recording and Accessibility permissions to ChatGPT. They rely on this feature to share and discuss on-screen content, so restoring a compatible Computer Use/Appshots service for Intel Macs is urgently needed. This appears to match the missing Computer Use payload reports in this thread.
Rawlusdivision commentedon Sep 8, 2026
Additional report: Intel Mac — browser connected, native Computer Use unavailable
I’m experiencing similar symptoms on an Intel Mac.
Environment
Observed behaviour
apps: [].Additional context
Earlier troubleshooting found two older Apple Silicon-only Codex installations, both version
260205.1301(build554). Those copies were incompatible with this Intel Mac. Their version should not be treated as the version of the currently running app.An Accessibility entry also appeared to disappear after adding Codex, but we have not established whether that is related.
Diagnostic limitation
We have not yet inspected the currently running app’s bundle to confirm whether its native Computer Use helper is missing or incompatible. This report confirms the symptoms, rather than the underlying packaging cause.
Could the team confirm whether native Computer Use currently supports Intel Macs and, if so, which app build includes a compatible x86_64 or universal helper?
blaketairan commentedon Sep 8, 2026
Adding a current-build confirmation from an Intel Mac mini. This still reproduces with ChatGPT/Codex desktop app
26.901.51231; I verified the service paths on September 9, 2026.Environment
Macmini8,1x86_6415.7.7(build24G720)26.901.51231(also affected on26.901.41123)Verified observations
unified-computer-useplugin configuration/resources are present after restoring the plugin cache.Contents/MacOS/SkyComputerUseServiceis absent at both locations.Failed to spawn managed Computer Use serviceandFailed to reconcile managed Computer Use service, including withcomputerUseEnabled=true.Restarting the app, updating it, and restoring the plugin cache did not resolve native Computer Use. The cache can be restored successfully while the required native service remains missing.
Could the team confirm whether native Computer Use is intended to support Intel Macs and, if so, which build supplies the x86_64 or universal service? If Intel is unsupported, an explicit compatibility message would help avoid repeated reinstall/permission troubleshooting.
Detailed diagnostics in #42222. That report also describes a separate Chrome problem; I have not established that it shares this native-service cause.