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Remaining limits and credits suddenly drop to zero #19536
Description
What issue are you seeing?
My Codex dashboard shows contradictory-looking quota state:
- 5 hour usage limit: 100% remaining
- Weekly usage limit: 0% remaining, resets Apr 28, 2026 7:21 PM
Yesterday my weekly usage was not at zero (at about 50%, I had loads left so I wasn't paying attention throughout the day). It appeared to drop suddenly to zero despite only medium usage in between.
Separately, I previously had unused Codex credits. Those credits now appear to be gone, but the Codex usage dashboard does not show usage that explains where they went.
Account email: tfwnicholson@gmail.com
Plan: Pro
Approximate time weekly limit dropped: 25/4/26 9:00 BST
Approximate time credits disappeared: 25/4/26 9:00 BST
Codex surfaces used:desktop app
Codex usage page checked: chatgpt.com/codex/settings/usage
What steps can reproduce the bug?
N/ A
This is a sudden dissapearence of credits and remaining limits
What is the expected behavior?
No response
Additional information
No response
Activity
MdaraTape commentedon May 10, 2026
Experiencing the same issue. I have 6 separate Chrome profiles each logged into different accounts, and every single one of them shows 0 tokens used across all time windows — 24hr, weekly, monthly, and 90-day — simultaneously. This rules out a usage drain on any single account; something is clearly broken at the tracking/display layer.
The quota is not resetting either. All windows remain stuck at 0 available with no usage history to explain how they got there. The tool is completely unusable across all accounts.
Setup:
This appears to be a backend tracking/display bug, not a legitimate usage exhaustion — identical zero-state across all accounts at the same time cannot be explained by actual usage.
Is there any update on a fix or a workaround? Is OpenAI support the right escalation path for this?
jalcantarab commentedon Jun 5, 2026
Could be related to the end of promotions not being correctly applied.
Recently, a 2x promotion ended, and my usage went from 60 to 20, today a 10x offer ended, and it went from 91% to ~ 7%.
It tracks with 40% usage becoming 80% and 9 becoming 90+%.
Currently on 20x. Seems to me this is likely unintended programming of the promos.
F4UC commentedon Sep 9, 2026
Additional current report (Sep 10, 2026): the ChatGPT Agentic usage / Weekly usage limit appears to have dropped unexpectedly from roughly 30% remaining to 0% remaining within a short period, despite the user not expecting the remaining allowance to be exhausted until much later.
Observed in the mobile Usage and limits screen:
This looks very similar to the sudden-quota-depletion behavior described in this issue. Could the team please check the server-side usage ledger/metering for the shared agentic allowance (including Codex / ChatGPT Work where applicable), and whether delayed, duplicated, or incorrect rate-limit accounting could cause a sudden ~30% → 0% transition?
There is historical precedent for this class of failure: OpenAI Status previously tracked “Codex Usage Limits Depleting Faster Than Expected” in June 2026, where some affected accounts were incorrectly rate-limited.
A screenshot of the current 0%-remaining state is available if maintainers need it for follow-up.