Account behavior with codex and work usage #32480

What version of the Codex App are you using (From “About Codex” dialog)?

ChatGPT Powered by Codex & OWL Version 26.707.41301 Released Jul 10, 2026

What subscription do you have?

Pro

What platform is your computer?

Darwin 25.5.0 arm64 arm

What issue are you seeing?

I am seeing the 5 hour window limit hit very quickly and the suggestion if to Upgrade to Pro. I am already on a PRO subscription.

What steps can reproduce the bug?

Feedback ID: 019f52d2-7d28-7e40-9ac7-96ce529220fa

What is the expected behavior?

I just can't believe the 5 hour usage is correct, I would expect the session window usage to be similar to Cowork. I

Additional information

Here are screenshots that compare the usage side by side this morning from Claude Cowork vs Codex. The Codex usage went from 9% remaining to zero while nothing was happening and I was writing in a /feedback message box, how is that even possible?