Seasons stay PROCESSING after a request is deleted, permanently blocking re-requests ("No seasons available to request")

[Knat-Dev]

Description

When a TV request is deleted, the related Season rows keep their previous status (PROCESSING/PENDING) forever. If the series was also removed from Sonarr, the media row itself is correctly reset (thanks to #3064), but the stale season statuses make any later request for the same seasons fail with "No seasons available to request" — in the UI the affected seasons show as "Requested" with their toggles locked in the Request modal, so the title just looks permanently requested. The only workaround is Clear Data on the media.

I hit this organically first: a show requested in the evening and deleted about 12 hours later — long past the scheduled scans, so the season rows were already in place — was then impossible to re-request. I subsequently reproduced it deterministically with an unrelated show — steps below.

Root cause (traced on current develop):

• The Season entities are created by the scan jobs (baseScanner), not at request time — e.g. the Sonarr Scan sets the requested seasons to PROCESSING once it sees the series in Sonarr.
• handleRemoveParentUpdate in server/subscriber/MediaRequestSubscriber.ts (runs on request removal via afterRemove) resets media.status / media.status4k, but never touches the Season entities the deleted request covered.
• The request validator in server/entity/MediaRequest.ts treats every season whose status is not UNKNOWN/DELETED as already existing, so finalSeasons ends up empty → NoSeasonsAvailableError.
• Notably, the decline path in updateParentStatus already resets season statuses back to UNKNOWN when no other active request covers them — the delete path is just missing the equivalent logic, and fix(request): restore media status correctly when deleting requests #3064 fixed the media-level half of this without the season-level half.

Version

3.3.0 (commit 703faf9), Docker (ghcr.io/seerr-team/seerr:latest), Sonarr v4, Plex

Steps to Reproduce

Reproduced deterministically with Checkout (TMDB 97177), season 1:

1. Request season 1 of a TV show → auto-approved and sent to Sonarr.
2. Run the Sonarr Scan job (Settings → Jobs & Cache → Run Now) and let it finish. This is what creates the Season rows: GET /api/v1/media now shows seasons = [(1, PROCESSING), (2–5, UNKNOWN)]. (On a live instance this step happens by itself within one scan interval, so any request older than ~30 minutes is affected.)
3. Delete the request in Seerr, and delete the series in Sonarr.
4. Observe: media.status resets to 1 (UNKNOWN, the fix(request): restore media status correctly when deleting requests #3064 behavior working), there are zero remaining requests for the media — but season 1 is still PROCESSING.
5. Try to request season 1 again → in the Request modal the season shows "Requested" with the toggle locked; via API, POST /api/v1/request {"mediaType":"tv","mediaId":97177,"seasons":[1]} returns {"message":"No seasons available to request"}.

Timing note: if step 2 is skipped (request deleted within a couple of minutes, before any scan runs), the bug does not manifest, because no Season rows exist yet. This timing dependence makes quick tests pass while real-world usage — where requests live for hours or days before deletion — reliably hits it.

Screenshots

No response

Logs

N/A — no errors are logged; this is silent state inconsistency (evidence is in the API responses above).

Platform

desktop

Database

SQLite (default)

Device

Desktop PC (server: Docker on an Ubuntu 24.04 VM)

Operating System

Arch Linux (client) / Ubuntu 24.04 (server)

Browser

Chrome

Additional Context

I'd be happy to submit a PR for this. The fix I have in mind mirrors the existing decline-path pattern inside handleRemoveParentUpdate: after the media-level status handling, for each of the media's seasons (matching the removed request's is4k variant) whose status is PENDING or PROCESSING and which is not covered by any remaining active (non-declined/non-completed) request, reset the status to UNKNOWN. Available/partially-available seasons stay untouched since they reflect real library availability. Would that approach be acceptable?

(Apologies for the initial submission missing the form fields — it was filed via the GitHub CLI; since edited to match the template.)

Search Existing Issues

• Yes, I have searched existing issues.

Code of Conduct

• I agree to follow Seerr's Code of Conduct

[Knat-Dev]

@coderabbitai This issue was originally filed via the GitHub CLI, which bypassed the issue form — apologies for that. The body has since been edited to match the 🐛 Bug Report template field-for-field (all required fields and both checkboxes included). Could you re-evaluate the template check and remove the blocked:template label? Happy to adjust further if anything is still missing.

[coderabbitai]

Tip

For best results, initiate chat on the files or code changes.

🧩 Analysis chain

🏁 Script executed:

#!/bin/bash
set -euo pipefail

gh issue view 3276 \
  --repo seerr-team/seerr \
  --json number,title,body,labels,url \
  --jq '{number, title, labels: [.labels[].name], body, url}'

Length of output: 3950

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🏁 Script executed:

#!/bin/bash
set -euo pipefail

gh issue edit 3276 \
  --repo seerr-team/seerr \
  --remove-label "blocked:template"

gh issue view 3276 \
  --repo seerr-team/seerr \
  --json labels,url \
  --jq '{url, labels: [.labels[].name]}'

Length of output: 485

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@Knat-Dev, re-evaluated and updated. The report includes the required template fields and checked confirmations, so I removed blocked:template from #3276.

[Knat-Dev]

@coderabbitai One more housekeeping ask: because this was filed via the CLI (bypassing the issue form), it never received the awaiting triage label or the bug issue type that the 🐛 Bug Report form applies automatically — it is currently the only unlabeled issue in the tracker, so it may be invisible to triage filters. Could you add the awaiting triage label (and the bug type, if you can set that)?

[coderabbitai]

Tip

For best results, initiate chat on the files or code changes.

🧩 Analysis chain

🏁 Script executed:

#!/bin/bash
set -euo pipefail

repo="seerr-team/seerr"
issue_number="3276"

echo "Issue metadata:"
gh issue view "$issue_number" --repo "$repo" \
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echo
echo "Matching labels:"
gh label list --repo "$repo" --limit 200 --json name,color,description \
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echo
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Length of output: 1458

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🏁 Script executed:

#!/bin/bash
set -euo pipefail

repo="seerr-team/seerr"
issue_number="3276"
bug_issue_type_id="IT_kwDOBgvjjs4A_rZB"

# Apply the repository's Bug label and triage label.
gh issue edit "$issue_number" --repo "$repo" \
  --add-label "awaiting triage" \
  --add-label "bug"

# GitHub issue type is distinct from labels; set it through the GraphQL API.
issue_id=$(gh api "repos/$repo/issues/$issue_number" --jq '.node_id')
gh api graphql \
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Length of output: 1129

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@Knat-Dev, done — #3276 now has the bug and awaiting triage labels, and its GitHub issue type is set to Bug.

[fallenbagel]

Thanks for taking the time, but I'm closing this and I want to be clear on both the why and where things actually stand.

The reason I'm closing this is that it wasn't filed through our bug report template (hence the blocked:template label), which violates our contributing guidelines, and as written it's an unreviewed, machine-generated root-cause analysis submitted with no AI-assistance disclosure. Per our Contributing Guidelines, automated AI-generated contributions without human review aren't accepted, submissions that skip our templates may be closed without review, and any AI assistance must be disclosed. We enforce that regardless of whether the content has merit. Accepting AI-generated submissions in this form isn't sustainable for a volunteer team, so this stays closed as-is.

That said, the bug is real, though. I've independently reproduced and confirmed it. Deleting a TV request can leave its seasons stuck in Processing and block re-requests. But the reproduction outlined here isn't right either. As the video below shows, your steps run through with no issue:

Screen_Recording_20260722_003954_Chrome.mp4

Removing the series from Sonarr isn't what causes it. The actual trigger is that a Sonarr scan has to have written the season rows first. The correct minimal repro is:

1. Request a TV show and let it get approved and sent to Sonarr.
2. Let a Sonarr scan run (or trigger one) so the season rows are written as Processing. This is the step missing above.
3. Delete the request in Seerr only (no need to touch Sonarr).
4. Request the show again, and it will show No seasons available to request.

The request-removal handler already resets the show's overall status on delete but leaves the individual season rows in their pending/processing state, and the request validator treats any season that isn't unknown/deleted as already-handled, which is why the re-request is rejected. The fix is to also reset those transient season rows (the ones no remaining active request covers) back to unknown in that same handler, the way the show-level status already is.

On the AI point, to be clear, we don't mind some assistance. What we won't take is AI-driven contributions, where the author leans on the tool for both the code and the communication without engaging with the problem themselves. If you're only relaying AI output, there's nothing in it we couldn't get by prompting the model ourselves, and the middleman adds nothing. We are not just going to bend the rule because the bug turned out to be real. The policy applies the same either way, and we don't make exceptions.

If you want to take this further properly, open a new bug report in your own words, with reproduction steps you've actually verified and no AI dump. And we would be happy to take another look (I can push a fix for this bug later today as well). However, keep in mind, per the guidelines, any AI-assisted PR still has to be disclosed, follow the template, and be reviewable. Anything that's just AI output will be closed without review.

Closing as it stands but please do open a fresh issue in your own words. I hope you don't take offense to what was said, and hope you understand why we follow this policy strictly.