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Paid $20 credits but balance remains $0 / Zen API returns 402 #51562
Description
Description
Hi OpenCode team,
I purchased $20 in OpenCode credits on September 21, 2026.
Payment was successfully completed:
- Invoice: "LHUWTNDY-0001"
- Receipt: "2986-8735"
- Credits: $20.00
- Total charged: $21.23 USD
- Billing email: "nilton.huayroccacya@tecsup.edu.pe"
However, my account still shows:
- Available credits: $0.00
- Invoices: No invoices yet
- No payment method shown
My Zen API key authenticates successfully and "/zen/v1/models" returns HTTP 200, but requests to paid models return:
"402 — Insufficient account funds"
This happens across multiple models, so it does not appear to be model-specific.
Could you please check whether the payment was associated with a different workspace/account than the one associated with my API key?
I have already contacted "help@anoma.ly" but have not received a response yet.
I can provide the Stripe receipt privately if needed.
Thanks!
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Reacted by Spiral
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github-actions commentedon Sep 27, 2026
This issue might be a duplicate of existing billing and Zen API reports. Please check:
nilton2005 commentedon Sep 28, 2026
please, hep me OpenCode, I have the same problem
FactoidSpiral commentedon Sep 30, 2026
Same problem for me .
nilton2005 commentedon Sep 30, 2026
I didn't receive any solutions for a week (┬┬﹏┬┬)
Tarquinen commentedon Oct 20, 2026
Thanks for reaching out, and sorry this didn't get a reply sooner.
We don't handle billing and account support in GitHub issues. These requests go through help@anoma.ly. If you've already emailed that address, please reply in the same thread with anything new.
Please keep payment details, email addresses and account information out of this public issue and put them only in the email. We'd suggest editing this issue to remove any you've shared here.
Closing this issue, since support will continue over email.
— from 𝕺𝖕𝖊𝖓𝕮𝖔𝖉𝖊