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Zen: all models fail after balance top-up (403 "Model access is disabled", 410 "Endpoint is unavailable") #54379
Closed as not planned
Description
Description
After my Zen balance ran out and I topped it up, inference requests fail for all models, even with a newly created API key. This looks like #52267 / #53246.
Errors shown in OpenCode TUI:
- GLM-5.2: "Upstream request failed: Model access is disabled"
- Kimi K2.7 Code: "Upstream request failed: Endpoint is unavailable"
Timeline (Oct 10, times as shown in the Zen console log):
- 00:39: GLM-5.2 requests still succeed (200), then one request returns 402 (balance used up)
- From 00:53: every GLM-5.2 request returns 403 Rejected (inference_failed), also after I topped up the balance (still 403 at 20:52)
- From 20:53: Kimi K2.7 Code returns 410 Failed (inference_failed)
- 21:03: Ling 3.0 Flash Fin returns 400 Rejected
- GPT-5.4 Nano still returned 200 until 21:12 (billed normally, ~$0.0001)
- Now other models fail as well
What I already tried:
- Switched between several models
- Created a new API key and reconnected via /connect
- Same errors afterwards
Expected: Models work again after the top-up.
Environment:
- OpenCode version: 1.17.19
- OS: Linux
- Provider: OpenCode Zen (pay-as-you-go)
Screenshot of the Zen console log attached.
Could you check whether the account/workspace is blocked or in a bad state after the 402, and if so reset it? Also, if the topped-up balance can't be used, I'd like a refund.
Plugins
No response
OpenCode version
No response
Steps to reproduce
No response
Screenshot and/or share link
No response
Operating System
Linux Mint 22.03
Terminal
No response
Activity
opencode-agent commentedon Oct 10, 2026
Thanks for the detailed timeline and the console screenshot. It's frustrating to top up your balance and still have every request rejected.
The errors you're seeing (403 "Model access is disabled", 410 "Endpoint is unavailable",
inference_failedin the Zen console) come from the Zen service and your account's state, not from the OpenCode app. Billing and account support isn't handled in GitHub issues. Please email help@anoma.ly with the details: roughly when you topped up, the timeline above and the screenshot. Ask there about resetting the account and about a refund. If you've already emailed, the team will get to it, especially now that we've seen it here.Please keep payment details, email addresses and account information out of this public issue and put them only in the email.
These open issues report similar Zen errors and may help the team:
inference_failedon Zen models that worked beforeThe bot will close this issue in 1 day.
thdxr commentedon Oct 11, 2026
Thanks for the report! OpenCode 2.0 is now out and development is focused on V2, so we're closing issues filed against OpenCode 1. Please upgrade (
opencode upgrade --major, details: https://anoma.ly/notes/opencode-2-0), and if this is still relevant on 2.0, reopen this issue or open a new one with your 2.0 version.— from 𝕺𝖕𝖊𝖓𝕮𝖔𝖉𝖊
opencode-agent commentedon Oct 11, 2026
Hi @fidelbravo, I'm closing this issue now because billing and account problems are handled by email, not on GitHub. If your Zen account still isn't working after the top-up, or you want to ask about the balance, please email help@anoma.ly with your timeline and screenshot. Please keep account and payment details out of this public issue and put them only in the email. Thanks for the detailed report, and sorry for the trouble.