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Team/Business accounts systematically excluded from every usage reset #14329
Description
I know this isn't a technical bug report, but I'm forced to open this issue because every other channel has failed us.
Team/Business users have been raising this concern in comments on other issues and on Twitter for days, and we've been ignored every single time.
Background
Since March 5, a usage drain bug has been affecting a lot of Codex users regardless of their plan type (see CLI-3669, 324+ comments). Multiple resets have been performed for Plus and Pro users since then, related to this and other issues, but Business accounts have been systematically forgotten.
This morning, Thibault Sottiaux (Engineering Lead, Codex team) announced another reset after widespread connection issues on March 10 that he himself acknowledged in his tweet (https://x.com/thsottiaux/status/2031605592352313567). Once again, Team/Business accounts were left out.
What we've tried
- Commenting on CLI-3669 asking for parity. Ignored, then the issue was locked.
- Raising a support ticket. Got a generic automated response, no real human support.
- Following up with support. Still waiting for a human to actually look at this.
The ask
Team/Business users pay more per seat. We suffer from the same issues. We deserve the same remediation. It's that simple.
Please include Team/Business accounts in usage resets when they are performed for Plus and Pro users. The repeated exclusion feels like we simply don't matter.
Activity
github-actions commentedon Mar 11, 2026
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
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popperwin commentedon Mar 11, 2026
Not a duplicate. #13568 and #14116 are about the usage drain bug itself. This issue is specifically about Team/Business accounts being excluded from every usage reset performed to remediate those bugs. Different problem, different ask.
ayagmar commentedon Mar 11, 2026
Same issue here, it's the second or third time we are forgotten
BlindMaster24 commentedon Mar 11, 2026
@popperwin +
BlindMaster24 commentedon Mar 11, 2026
@etraut-openai Any news?
popperwin commentedon Mar 11, 2026
This issue has been up for a while now, and we've been raising this across every channel we could find. GitHub issues, Twitter, Discord. Dozens of users complaining about the same thing, everywhere. Not a single acknowledgment from the Codex team. Nothing.
Let me be direct: does OpenAI have any consideration at all for its Team/Business customers? Because right now, the silence really feels like you just don't care.
We're not asking for special treatment. We're asking for equal treatment. Every time a usage reset is performed, Business accounts are excluded. Every time we raise it, in issues, in comments, through support, we get ignored. The pattern is consistent enough that it's hard to interpret as anything other than deliberate indifference.
Business customers pay a premium specifically because we need reliability and support. Instead, we get less remediation than Plus users and zero communication. If there's a technical reason Business accounts can't be included in resets, just say so. If it's a policy decision, then just tell us that too. But this wall of silence while we watch our usage drain away is unacceptable.
@etraut-openai a response would be appreciated.
sushmitxo commentedon Mar 15, 2026
whats the update on this? Still nothing 🥲
BlindMaster24 commentedon Mar 17, 2026
@popperwin Any news?
wbdb commentedon Apr 9, 2026
Again and again: #17157