Purchased credits not showing up and subscription renewal did not refresh my message allowance #18142

What version of the Codex App are you using (From “About Codex” dialog)?

Version 26.409.20454 (1462)

What subscription do you have?

Plus

What platform is your computer?

Darwin 25.2.0 arm64 arm

What issue are you seeing?

The app says "You're out of Codex messages". On the web console it was first showing an error regarding credits balance. Logged out and logged in, then it now shows 0 credits. However, I purchased 1000 credits two days ago and I am sure I had more credits left. The web console does not show historical credit usage either, looking at the console it seems like I had not purchased any credits. Though on stripe I can see my payment went through and I was charged.

This is urgent, I need access to codex which I paid for.

What steps can reproduce the bug?

Just read the issue description

What is the expected behavior?

Access to codex granted.

Additional information

My account is selcukcihan@gmail.com