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GPT-6 Astra: repeated "Selected model is at capacity" on Pro 20x — rollout logs show server_overloaded with 0% usage used #43700

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Description

@FranklinChip

What version of the Codex App are you using (From “About Codex” dialog)?

Codex Desktop (bundled codex-cli 0.153.4)

What subscription do you have?

ChatGPT Pro (20x)

What platform is your computer?

Darwin 25.5.0 arm64 (Apple Silicon Mac, macOS)

What issue are you seeing?

Codex Desktop repeatedly terminates turns with:

Selected model is at capacity. Please try a different model.

Model: gpt-6-astra. This has been recurring since Aug 28 and escalated sharply on Sep 7–8.

Local rollout JSONL logs classify all of these terminations as:

"codex_error_info": "server_overloaded"

while the rate-limit snapshots in the same logs show the account is nowhere near any limit:

plan_type: pro
used_percent: 0.0
rate_limit_reached_type: null

Measured from my local rollout logs:

Date (UTC) Occurrences Notes
Aug 28 39 banner lines / 30 server_overloaded single day
Sep 7 65 server_overloaded across 5 sessions worst session: 27 terminal errors between 07:14–12:27 UTC
Sep 8 6 server_overloaded between 03:02–04:38 UTC today

Important detail: turns are not rejected upfront — they are admitted, run for a while, then killed mid-flight. In the Sep 7 session the killed turns ran on average 85 s before termination (max 275 s), losing in-progress work on long-running tasks.

Retrying succeeds intermittently, then fails again in bursts. Switching models and starting new sessions does not reliably recover.

What steps can reproduce the bug?

  1. Sign in with a ChatGPT Pro account (auth via ChatGPT, not API key) in Codex Desktop 0.153.4 on macOS arm64.
  2. Select gpt-6-astra.
  3. Start normal coding tasks.
  4. Turns intermittently terminate with the capacity banner; the rollout log records codex_error_info: "server_overloaded" while used_percent stays at 0.0.

Session IDs for server-side correlation:

  • 01a07ab7-4da3-7cf0-b711-638991ba5df0 (Sep 7, 27 terminal errors, 07:14–12:27 UTC)
  • 01a07ef7-1841-70e0-9344-a8d33ad34714 (Sep 8, 6 terminal errors, 03:02–04:38 UTC)

What is the expected behavior?

  1. The UI message should distinguish server-side capacity / admission-control failures from per-account quota exhaustion — "Selected model is at capacity. Please try a different model." reads like quota guidance, but my quota was at 0% used and switching models does not help.
  2. Long-running turns should be retried with bounded backoff within the same turn (or resume from a preserved state) instead of being killed mid-flight after minutes of work.
  3. status.openai.com showed "fully operational" with 100% Codex uptime during these windows; Codex-side regional serving degradation is not reflected there.

Additional information

Activity

  1. added
    bugSomething isn't working
    appIssues related to the Codex desktop app
    connectivityIssues involving networking or endpoint connectivity problems (disconnections)
    on Sep 8, 2026
  2. razdgann commented on Sep 8, 2026

    @razdgann

    It would help to expose capacity failures separately from account limits and attach them to the request trace.

    Useful fields would include provider error class, retry count, tokens generated before failure, whether the attempt was billable, and the routing decision that followed. Otherwise repeated capacity retries can look like user quota consumption or disappear from cost analysis entirely.

    ModelGate is built around preserving those request-level distinctions across providers: https://github.com/razdgann/modelgate-oss

  3. sunjieqing888 commented on Sep 8, 2026

    @sunjieqing888

    I would appreciate it if this issue could be addressed promptly. Since a large number of users are affected by the same problem, I kindly request that the official team give it due attention.

  4. FranklinChip commented on Sep 10, 2026

    @FranklinChip
    Author

    Update 2026-09-10: Recurring on this account — and now alternating with the separate invalid_prompt false-positive reported in #43058.

    Client unchanged (Codex Desktop, codex-cli 0.153.4, macOS arm64, Pro 20x, ChatGPT sign-in). Model: gpt-6-astra.

    Fresh rollout telemetry from today (2 sessions, 6 server_overloaded terminations + 1 invalid_prompt):

    session 01a0890a-8a09-7242-aaf7-44680d13c269
      2026-09-10T01:59:35Z  server_overloaded  (turn ran ~10.1s before kill)
      2026-09-10T01:59:49Z  server_overloaded  (~3.8s)
      2026-09-10T02:00:24Z  server_overloaded  (~4.6s)
      2026-09-10T02:02:42Z  invalid_prompt     (policy false positive, see #43058)
    
    session 01a08950-d0cb-7131-84ef-fba2d37a50d4
      2026-09-10T03:16:17Z  server_overloaded  (~7.0s)
      2026-09-10T03:16:30Z  server_overloaded  (~3.1s)
      2026-09-10T03:17:04Z  server_overloaded  (~3.7s)
    

    Notable: the two failure modes are now interleaving on the same model/account within minutes of each other. Rate-limit snapshots remain plan_type: pro, rate_limit_reached_type: null with negligible usage consumed. New reports today (#44382) and yesterday (#44113) indicate the capacity wave is recurring after the Sep 7 usage reset.

  5. FranklinChip commented on Sep 10, 2026

    @FranklinChip
    Author

    Update 2 (2026-09-10, ~03:48 UTC): The impact now extends beyond Codex and beyond a single account.

    A separate ChatGPT account (chatgpt.com + ChatGPT desktop app, macOS; account email: eidelmanjaewoo@mail.com) hit the same error at the same time on GPT-5.6 Sol inside the ChatGPT app itself:

    2026-09-10 11:48 CST (03:48 UTC), ChatGPT desktop app, macOS
      "Selected model is at capacity. Please try a different model."   (x2, consecutive turns)
      → client auto-downgraded: "Model changed from GPT-5.6 Sol to GPT-5.3 Codex Spark"
    

    Significance for triage:

    1. The failure is no longer confined to Codex surfaces — the same "at capacity" rejection now appears in the ChatGPT app on a second account, within the same minutes as fresh reports Repeated "Selected model is at capacity" errors make Codex unusable #44382 (03:22 UTC, also Pro 20x) and Codex Desktop: "Selected model is at capacity" for all models on one Plus account while another Plus account works normally #44113.
    2. Two accounts, two products (Codex + ChatGPT app), same error, same time window → consistent with a platform-side serving-capacity event rather than any account-specific problem.
    3. Fallback behavior worth noting: the ChatGPT client silently downgraded Sol → GPT-5.3 Codex Spark and continued, while Codex surfaces instead surface the error banner and interrupt the turn. Consistent fallback behavior in Codex would prevent the mid-task terminations described above.

    For context: OpenAI's help center is currently displaying a "service disruption / we are investigating" banner, and the status page shows an active incident (listed under ChatGPT).

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