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not able to connect to codex --- keeps saying reconnecting #9323
Description
What version of the VS Code extension are you using?
1.108.1
What subscription do you have?
cisco enterprise
Which IDE are you using?
VS code
What platform is your computer?
WINDOWS WSL UBUNTU 24.0 LTS
What issue are you seeing?
After successfully signing in to the codex i keep getting message from the chat as RECONNECTING.
It retries 5 times and errors out.
Reconnecting... 1/5
Reconnecting... 2/5
Reconnecting... 3/5
Reconnecting... 4/5
Reconnecting... 5/5
stream disconnected before completion: error sending request for url (https://chatgpt.com/backend-api/codex/responses)
stream disconnected before completion: error sending request for url (https://chatgpt.com/backend-api/codex/responses)
What steps can reproduce the bug?
After successfully signing in to the codex i keep getting message from the chat as RECONNECTING.
It retries 5 times and errors out.
Reconnecting... 1/5
Reconnecting... 2/5
Reconnecting... 3/5
Reconnecting... 4/5
Reconnecting... 5/5
stream disconnected before completion: error sending request for url (https://chatgpt.com/backend-api/codex/responses)
stream disconnected before completion: error sending request for url (https://chatgpt.com/backend-api/codex/responses)
What is the expected behavior?
should be able to connect
Additional information
not able to use codex cli same problem
version used: 0.85.0
Activity
github-actions commentedon Jan 15, 2026
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
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saiaprameya commentedon Jan 15, 2026
This does not work on my actual windows too? So the problem is different and i need some resolution here
saiaprameya commentedon Jan 15, 2026
etraut-openai commentedon Jan 16, 2026
This error message indicates that Codex isn't able to contact the endpoint. It's likely a network configuration issue. Check to see if you have a VPN, firewall, or proxy that might be blocking access to that endpoint.
If you can't figure it out, we might be able to glean more information from your logs. You can use the
/feedbackcommand to upload your logs and post the thread ID here.saiaprameya commentedon Jan 16, 2026
Here it is @etraut-openai
saiaprameya commentedon Jan 16, 2026
Tried VPN, Direct Cisco Network -- directly on Windows, WSL ----- None works :(
etraut-openai commentedon Jan 16, 2026
Here's the thread ID in text:
019bc429-7024-7ca3-8c13-8df131a2d57cso others who are following this bug don't need to type it in from a screen shot.etraut-openai commentedon Jan 16, 2026
I don't see anything out of the ordinary in your logs. This looks like a basic connectivity issue. It can't reach that endpoint.
Are you able to log in to ChatGPT and use it?
saiaprameya commentedon Jan 16, 2026
@etraut-openai yes i am able to login to the Enterprise chat gpt. No problem with that
SaidyAveera commentedon Jan 16, 2026
etraut-openai commentedon Jan 16, 2026
@SaidyAveera are you experiencing the same symptoms as @saiaprameya? If so, please use
/feedbackto upload your logs and post the thread ID here.Edit: Actually, I can tell from your screen shot that the error you're seeing is not the same. You appear to be using an Azure endpoint, and you're receiving a different error code (404). If you think you're experiencing a bug, please file a separate bug report.
etraut-openai commentedon Jan 17, 2026
@saiaprameya, sorry but I don't think there's anything else we can do here, so I'm going to close the issue.
saiaprameya commentedon Jan 17, 2026
I am having problems frome the windows machine too not just wsl. Using enterprise edition and is this the support that we get? Are there no debugging that needs to be done further?
If there is any live debugging that can done i am open to that too.
etraut-openai commentedon Jan 17, 2026
@saiaprameya, if you're using an enterprise plan, are you on a corporate network? If you have an IT team, they might be able to help you diagnose the problem you're seeing on your system.
sai91 commentedon Jan 18, 2026
same problem, this is an issues with codex. can openai replicate the issue
Reconnecting... 5/5
stream disconnected before completion: error sending request for url (https://chatgpt.com/backend-api/codex/responses)
sai91 commentedon Jan 18, 2026
no vpns, proxies, its on a personal laptop
saiaprameya commentedon Jan 20, 2026
How do i reopen this issue. OpenAI has to debug further does not seem a simple network issue here. Can you please reopen and repro this issue locally and debug.
dandanthedan commentedon May 6, 2026
cloudflare warp worked for me